Tuesday, September 4, 2012



LULU PUBLISHING is offering a sale (15% OFF): 




Don't miss out on any: real practical & innovative advice, tips & pointers that will accelerate any Salon & Spa owner, manager, or service provider to be a success! 
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Now available on the KINDLE ($9.99 or FREE for PRIME MEMBERS)

Saturday, May 5, 2012

Monday, April 23, 2012

This is one of the many posts from Salon & Spa Success on Facebook


Improve your spa ambiance & instantly give your guests a better spa experience. Pitchers w/ built in infusers are inexpensive. Make different flavored waters: pictured is lemon,cucumber, & orange.




This will increase your guests Spa experience.
Lulu.com




Don't miss out on any: real practical & innovative advice, tips & pointers that will accelerate any Salon & Spa owner, manager, or service provider to be a success! 

Sunday, April 22, 2012


Here is an excerpt from one of the one-hundred thirty eight sections covered in the book:


Chapter 5: CREATE THE RIGHT ENVIRONMENT

List of 16 of the
138 sections covered in the book!!!
A combination of many things makes up the ambiance of your business. Try to put yourself in your guest’s shoes and take a fresh look at your business. 


Use all of your senses. Look around. Listen to the various sounds from every room. Taste the complimentary snacks and drinks that you offer your guests. Smell the air when you first walk in and in every room. Sit or lie everywhere a guest would to touch what they would. Do you feel relaxed? Do you get the “vibe” that you want your guests to get? Is this the best Salon & Spa it can be?





Keep It Clean:                                                                          


You need to keep your business very, very clean. I know it’s not the food service industry, but first impressions count for everything. Some businesses pay people to come in and clean after hours; some have the employees do it. I recommend having the workers do it because it will save money and create a feeling of ownership for them. The idea is that if you are responsible for cleaning it, you won’t get it as dirty.
Keep an eye out for little ways to
 add color & style to your business
.

Hang a cleaning checklist in the break room. Break up daily, weekly, and monthly jobs and assign different people or teams to execute these jobs. Create accountability by making a space for the employees to initial and date beside each job.

Some businesses trade services or products for cleaning. Some businesses have everyone pitch in to pay someone to come and clean.






Lulu.com





Don't miss out on any: real practical & innovative advice, tips & pointers that will accelerate any Salon & Spa owner, manager, or service provider to be a success! 

Friday, April 6, 2012




Here are two (2) excerpts out of the one-hundred thirty eight (138) sections covered in the book:  
Chapter 6: IMPROVE GUEST RELATIONSHIPS


Think about everything the guest experiences at your business. Write down each step or process the guest goes through when receiving a service or services. Now think of ways that each step can be improved. Always look for ways to upgrade a salon service to a spa service. It doesn’t have to be complex, expensive, and time consuming. A little more time and energy spent can add luxury to any service.





Improve Comfort:                                                                         .

Lay back in your shampoo bowl. Is it uncomfortable, hard, or cold? Now fold a towel in half and place it in the neck rest. Lay back again. If it is an improvement, have stylists start using a towel over the neck rest when shampooing or waxing eyebrows at the shampoo bowl.

Many guests, especially shorter ones, like to put their feet up when getting shampooed so they don’t have to use their tip-toes to prop themselves up and feel like they are sliding out of the chair. Shampoo bowl chairs that have a leg rest or footstool built into them are an easy solution to this problem. If your shampoo bowl chairs don’t, you should have footstools or ottomans available to offer to guests reclining at your shampoo bowls.

This will increase your guests comfort.
Lulu.com





Don't miss out on any: real practical & innovative advice, tips & pointers that will accelerate any Salon & Spa owner, manager, or service provider to be a success! 

Tuesday, April 3, 2012


Here is one (1) excerpt from the one-hundred thirty eight (138) sections covered in the book: 
Chapter 12: MOTIVATING YOURSELF & OTHERS
Under the section: 
Saying Thanks:           _______________________      _________.

Highlights of what this book has to offer.
Saying “Thank You” or “Thanks” makes the other person feel appreciated. Make a point to verbally thank guests, employees, and co-workers. Leave a note or card for employees that says: “_persons name_ , Thanks for making _goal_ a success!!” The goal could be your June retail sales contest, of your spa night, or your 20?? year or ANY GOAL that the owner & employee have set. (see Chapter 12: MOTIVATING YOURSELF & OTHERS sections: SET GOALS pg. 182, INDIVIDUAL GOAL EXAMPLES pg. 183 & GOALS FOR THE BUSINESS EXAMPLES pg 184)  

The power of a hand-written thank you note is often overlooked. Make sure to reward an accomplishment of a coworker or employee with a hand written note that is left for them at their workstation, in with their paycheck envelope or mailed to their home. Including a gift certificate with a mailed note will improve your business’ perception by the employee’s spouse, significant other or family.

                        Secret to success:   Anytime someone says “Thank you.”                                  Always reply “It’s my pleasure.”

Lulu.com





Don't miss out on any: real practical & innovative advice, tips & pointers that will accelerate any Salon & Spa owner, manager, or service provider to be a success! 

Thursday, March 15, 2012

Creating Salon & Spa Success

The idea for writing a book for the Salon & Spa industry came to me as I was working on my Capstone Project for John Brown University. This final project was a 60 page paper along with a PowerPoint presentation to a group of peers and a board of professors. In it I applied information from my business classes to the Salon & Spa industry.  The paper was a success but it was full of collegiate mumbo-jumbo (hard to understand). I knew if I rewrote it and applied real life practical advice and examples along with rewording the business school language into easy to read, accessible language, I would have an amazing book that could really help people.

In this industry almost every hairshow, class, product company, consulting company, book, and DVD is really trying to sell you their products, their tools, and get you to do things their way.  You find out: this company is owned by this company, which is owned by this company. Almost everything has a hidden big business corporate bias.

So I've been working a long time on writing  a book, a manual, a guide, a handbook for the Salon & Spa industry. I'm using a small publisher (lulu publishing). I am doing all of the marketing / advertising myself. I've invested a lot of my time and energy into this project. No products are being recommended b/c I'm getting  paid to say I "love" it. There is no big corporate beauty industry bias stinking up this book. It's all me.

Read the first 15 pages for free. See if any of it sounds like it might help you. I'm certain it will.  
This book will be the best $25 you have ever spent towards improving your Salon & Spa Career. 
Detail of back of book.
Final Book Cover
First set of postcards that will be
sent to 600 random Salons & Spas
and 300 random  hair schools
across the USA :)